The two major U.S. bus companies, Greyhound and Trailways, offer special services for people with limited mobility.
Both companies have attempted to make many, but not all of their
terminals more accessible by providing wider doorways, handrails,
ramps, convenient restrooms, and telephones at wheelchair level.
Reduced fares are available for senior citizens. Aides or companions
can travel free of charge as long as passengers present a doctor's
written statement certifying that the assistance of an aide is
necessary.
If the bus schedule includes an overnight stay, most bus companies
can recommend hotels, motels, and restaurants that are near the bus
terminal, but these may not be accessible. If possible, obtain the bus
schedule ahead of time and make your own hotel reservations. Also
request any special assistance at the time you reserve your tickets,
and confirm assistance a day or two before the trip.
Most bus aisles are not wide enough for wheelchairs. If you use a
wheelchair or have trouble using stairs, make arrangements with
customer service for assistance in getting on and off the bus. Bus
personnel can also meet wheelchair travelers at the curb and take them
to the bus. Most likely, you will be boarded first and have a choice of
the front seats. If you need your wheelchair at rest stops, ask the
driver to unload it for you. Non-motorized wheelchairs, walkers, canes,
and other aids can be stored in the baggage area at no extra cost and
are not counted as part of your luggage allotment. Some bus companies
require that wheelchairs be collapsible.
Questions to think about
Before taking a bus trip consider the following questions:
- How long will you be traveling?
- Are you able to sit comfortably for hours at a time?
- Will you need to change buses? If so, will you need help?
- How frequently will the bus stop for restroom and restaurant needs?
- Can you get on and off a bus easily?
- What requirements do you have for food and restroom facilities?
- Are the bus terminals easily accessible?
More tips
- Ask what kind of assistance is available.
- Take
snacks or lunch on board if you anticipate difficulty getting on and
off the bus at food stops or if you will need food with your
medications.
- Try to schedule your trip during midweek and non-holiday times when fewer people are traveling.
- Avoid too many bus or terminal transfers.
- Bring a small pillow or cervical collar for naps.
- Do range-of-motion exercises on the bus and at rest stops to prevent stiffness.
- If
traveling with an aide, ask about the two-for-one fare. Present the
necessary doctor's statement when you purchase your ticket.
- Determine services and accessibility at each scheduled stop.
- Ask whether wheelchairs must be collapsible for storage.
- Obtain an advance travel schedule and make any necessary hotel accommodations.